Bala AI Privacy Policy
A plain-language explanation of what Bala AI collects, why we collect it and what control you have over it.
Last updated: 1 September 2026
1. Who we are
Bala AI operates the companion chat available at bala-chat.com. In this policy "we", "us" and "Bala AI" all refer to the operator of that service, and "you" refers to the person using it.
2. Scope of this policy
This policy covers information handled through the Bala AI website and chat. It does not cover third-party websites you reach by following a link away from us.
3. Agreement to this policy
By using Bala AI you confirm that you have read this policy and accept the practices described in it. If you do not accept them, please stop using the service.
4. Adults only
Bala AI is intended strictly for people aged 18 and over. We do not knowingly collect information from minors and will delete any such data we discover.
5. Account information
When you create an account we may process an email address, a display name and authentication details. This is the minimum needed to keep your conversations attached to you and nobody else.
6. Conversation content
Messages you exchange with companions on Bala AI are stored so the conversation can continue between sessions. They are linked to your account and are not shown to other members.
7. Preferences and settings
Personality settings, chosen companions, nicknames and similar choices are stored so the experience remains the same each time you return.
8. Technical information
Like most websites we receive technical data such as IP address, browser type, device category, language and referring page. This is used for security, troubleshooting and aggregate statistics.
9. Cookies and similar technologies
We use cookies and comparable storage to keep you signed in, remember preferences and understand how the site is used. You can clear or block them in your browser, though some features may stop working.
10. Analytics
Aggregated analytics help us see which pages are useful and which are not. Where possible this information is examined in summary form rather than per individual.
11. Why we process your data
The lawful bases we rely on are: performing the contract with you, our legitimate interest in operating and improving the service, your consent where it is requested, and compliance with legal obligations.
12. How long we keep information
Account and conversation data is retained while your account is active and for a limited period afterwards. Technical logs are kept for shorter periods appropriate to security needs.
13. Service providers
We use carefully selected providers for hosting, storage, delivery, email and analytics. They may process data on our behalf and only under instructions consistent with this policy.
14. International transfers
Our providers may operate in countries other than yours. Where data crosses borders we take steps intended to keep the level of protection consistent.
15. We do not sell your data
Bala AI does not sell personal information and does not trade conversation content with advertisers or data brokers.
16. Legal disclosure
We may disclose information where a valid legal request requires it, or where disclosure is needed to protect our rights, the safety of members, or the integrity of the service.
17. Security measures
We apply technical and organisational safeguards including encryption in transit, access control and monitoring. No online system can be guaranteed absolutely secure.
18. Your responsibilities
Keep your credentials confidential, use a strong and unique password, and do not share your account. Notify us if you believe your account has been accessed by somebody else.
19. Access and portability
You may ask what personal data we hold about you and request a copy in a common format.
20. Correction of data
If information we hold about you is wrong or out of date you may ask us to correct it.
21. Deletion of data
You may request deletion of your account and associated conversations. Some records may be retained where a law requires it.
22. Restriction and objection
In certain circumstances you may ask us to restrict processing or object to processing carried out on the basis of legitimate interests.
23. Withdrawing consent
Where processing depends on your consent you may withdraw it at any time. Withdrawal does not affect processing that already took place.
24. Marketing communications
If you receive messages from us about the service, each one includes a way to unsubscribe. Essential account notices may still be sent.
25. Automated processing
Conversations are generated automatically. This produces no legal effect and no decision about you of a similar significance.
26. Fictional companions
Every companion on Bala AI is a fictional character. Profiles, biographies and imagery do not depict real individuals and should not be understood as such.
27. Content you provide
Please avoid sending sensitive personal information — financial details, identification documents, health records — inside chat messages. The chat is not designed to hold them.
28. Third-party links
Some pages may link to external sites. Once you leave bala-chat.com the privacy practices of that other site apply, not ours.
29. Children's data
If you believe a person under 18 has provided information to us, contact us and we will remove it promptly.
30. Changes to this policy
We may update this policy as the service develops. The revision date at the top of the page always shows when the current version took effect.
31. Contacting us
Questions about this policy or about your data can be sent to the contact address published on bala-chat.com, and we will respond within a reasonable period.